In 2021, Ofcom unveiled the One Touch Switch (OTS) regulations, designed to streamline the transition for customers switching their fixed voice and broadband service providers. Under the OTS framework, comms providers (CPs) are required to participate in the OTS industry process by exchanging switching messages via the TOTSCo industry Hub messaging platform.
This integration relies on a sophisticated system of APIs and security protocols to ensure seamless communication between providers and the Hub. It includes bidirectional data flow, with providers sending requests to the Hub and receiving service requests from it, all backed by stringent performance assurances.
The deadline for implementing these changes passed on the 12th September 2024.
If you sell residential fixed voice and/or broadband services in the UK, even as a reseller, and you own the relationship with the end user/customer, you must comply with One Touch Switch. This includes everyone from ISPs and Fixed Wireless Providers to Community Broadband Initiatives and resellers.
At Zentive, we are thrilled to have contributed to One Touch Switch since the beginning, offering our technical expertise as an official TOTSCo Managed Access Provider (MAP).
We’re excited to introduce SureSwitch, a unique standalone OTS solution that integrates seamlessly with any CRM. This innovative SaaS application serves as a bridge between the TOTSCo Hub and your CRM, streamlining your workflow with a single lightweight webhook and a robust full API—eliminating the complexity of managing multiple APIs and ongoing maintenance.
Plus, SureSwitch offers a user-friendly web portal to efficiently manage your account, generate insightful reports, and easily place or update match requests. With SureSwitch, compliance with One Touch Switch becomes effortless, enhancing your entire sales journey!
From a standalone service to a fully integrated solution that seamlessly adds the OTS process to your sales journey. SureSwitch can be configured to meet your bespoke requirements.
The SureSwitch Matching Webhook provides a simple way to integrate your CRM with the TOTSCo Hub. When a match request is received, the webhook calls your CRM in real-time and returns the required information.
If the match is successful, SureSwitch will return confirmation of the customer’s details along with services that can be switched to the Hub. At the same time, we’ll email the customer the implications of the switch immediately.
The SureSwitch Matching Webhook will also provide updates throughout the switch journey.
The SureSwitch Switching API provides the full functionality of the SureSwitch Portal and more.
The API can be called by your existing CRM and Website, allowing you to automate the switch journey and provide a truly seamless switching experience for your customers.
How you implement SureSwitch is entirely your choice. You can use the webhook for losing match requests and the SureSwitch Portal for manually processing gaining switches. You can use the full API to automate gaining switches as part of your online sales journey, or you can use a mix of all three.
Many SureSwitch customers start by implementing the Matching Webhook to meet Ofcom’s minimum requirements and then progress to automating the gaining process via the Switching API.
SureSwitch customers receive unlimited award-winning support and project management throughout the onboarding process and beyond.
Full documentation and user guides are available on our website, and we can also provide development consultancy for complex integrations.
We’ve teamed up with Splynx to offer its customers an exclusive OTS solution. Enter your Splynx credentials in the SureSwitch Portal, and you can be up and running on the TOTSCo Hub in just a few days, with no extra work required.
You can learn more about the Splynx integration here.
If your customer data isn’t stored in a location accessible via APIs, we have the perfect solution for you. We’ve developed our own CRM, Cricuits, and it’s free for SureSwitch customers.
Circuits is a CRM explicitly designed for ISPs and Comms Resellers. Manage your customers, streamline operations, and power up your business – effortlessly.
Whether or not you make full use of the SureSwitch Switching API, you’ll also have access to the SureSwitch Web Portal.
This intuitive web application makes managing One Touch Switch easy, wherever and whenever you need it.
You and your teams can take full advantage of One Touch Switch with our intuitive Portal.
Fully Compliant with TOTSCo and Ofcom requirements.
Transparent, affordable pricing and no mid-contract price increases.
Cost shouldn’t be a barrier to compliance. That’s why small and community ISPs with fewer than 500 subscribers receive a 50% discount on their SureSwitch Subscription.
Thanks to its modular design, SureSwitch can integrate seamlessly with your existing systems.
The Matching Webhook and full Switching API allow you to choose how you want to integrate.
The SureSwitch web portal allows you to process gaining switches with zero integration. You can also monitor losing switching, run reports, and view your full audit history.
SureSwitch makes use of industry-leading cloud technology to maintain high availability and auto-scaling performance.
If the API can’t reach your customer data, you can take advantage of free access to Circuits, the cloud-based CRM designed explicitly for ISPs and resellers.
We don’t ask you to upload customer data, you stay in full control of the safety of their information.
Zentive offers a portfolio of professional services designed to accelerate customer’s digital journey. For over 20 years Zentive has been at the forefront of technical innovation as a trusted partner to the world’s most innovative organisations.
For an initial call to discuss your One Touch Switching requirements and a look at how SureSwitch works, either book a call with one of our experts or send us a message.
