Monitor and Alert to Assure the Availability of the Billing System API
Read our latest suretrak brochure 
Read our latest suretrak technical overview 
An availability monitor, diagnostic tool and error alert solution designed to operate with your ICOMS, API Gateway, and Connection Manager platforms.
It can identify failing communications associated with the ICOMS API and can generate a variety of alert message types for technical support staff. A visual browser based display allows technical support staff to quickly identify and fix failures.
Highlights
- Reduce your Downtime by utilising its powerful range of configuration capabilities to tune the monitoring frequency of your ICOMS, API Gateway and Connection Manager components, meaning you can be alerted immediately of a problem.
- Instant detection and diagnosis of the failing component provides support staff with the information they need to help fix the problem.
- Get to a minimum revenue loss by being awarethe instant a problem arises -a customer or a member of your workforce could be attempting to make a request that will never be answered.
- Cut call centre overload by accelerating resolution of a connectivity problem.
- An Enterprise strengthsoftware platform built on Zentive’s experience with tier 1 Communication Service Providers worldwide.
Features
- Injects availability requests into your ICOMS API with entry point at the Connection Manager layer.
- Supports multiple ICOMS instances and multiple API Gateway and Connection Manager deployments.
- Auto discover identifies all systems in the ICOMS network.
- Provides a visual browser based representation of your ICOMS, API Gateway and Connection Manager configuration, allowing instant diagnosis of failing connectivity and environments.
- Provides the ability to ‘drill down’ through your Connection Manager nodes to examine Gateway and ICOMS systems health (future planned feature).
- A highly flexible configuration utility allowing you to tune it to your business needs.
- Multiple alerting mechanisms to your internal support staff; email, SMS (mobile phone text) and SNMP.
“ICOMS”, “CableMaster”, “API Gateway” and “Connection Manager” are trade marks of Convergys Inc and its affiliates. All rights reserved.