Device and Service Provisioning
Read our latest suretek brochure 
suretek is Zentive’s mobile workforce platform providing high return on investment; it is a simple operating environment accessed through a regular mobile phone - no specialist ruggedised handset is required. It helps field technicians manage and handle subscriber installs and trouble tickets more cost effectively in the field.
Built on a state-of-the-art architecture, the modular platform can be customised, easily implemented on any standard application server and rapidly deployed into any MSO business involved in the provisioning of customer premise equipment.
The suretek platform allows any field technician with a mobile phone to obtain secure and real-time communication with the subscriber management and billing platform.
suretek can assist your roving technicians with the activation of their CPE new install requirements as well as supporting the resolution of CPE technical faults; through the use of a simple interface the technician can interact real-time with the back office systems so easing the workload of dispatch department representatives.
Customizable modules allow suretek to evolve with any business requirement, and today it is in production handling thousands of incidents per day.
If you are an MSO looking to manage the cost of your in field operations, or to engage with your subscribers more effectively, suretek is a simple, structured and easy-to-use tool that will help you orchestrate your field tasks.
suretek Highlights
- Intuitive and easy-to-use browser based interface
- Real-time communication with subscriber management and billing system
- Uses a regular mobile phone with internet browsing capabilities (mobile Internet) to communicate avoiding expensive bespoke field handhelds
- Supports secure transmission protocol (SSL)
- Optional Web services interface available to connect to your other applications
suretek Features
- Screen pages optimised for mobile phone display use
- Secure login for field technicians
- Install and activate new CPE for broadband, telephone and video
- Capture equipment details
- Capture wiring details
- Automatic activation of new or swapped equipment
- Real-time measurement of CPE signal levels to ensure quality of service
- Handles already installed equipment (trouble tickets)
- Capture fault codes
- Capture solution codes