An availability and performance monitor, diagnostic tool and error alert application designed to operate within your BSS and OSS node or system infrastructure.
It can identify poorly performing or failing communications associated with any node or system and can generate a variety of alert message types for technical support staff. A visual browser based display allows technical support staff to quickly identify and fix failures.
Highlights
- A very light-touch and non-intrusive application that can monitor the nodes or systems of choice within your network.
- Instant detection and diagnosis of poor and failing nodes provides support staff with the information they need to help fix the problem.
- Short term, long term and cyclical poor performance between nodes can be captured and reported on.
- Get to a minimum revenue loss by being aware the instant a problem arises -a customer or a member of your workforce could be attempting to make a request that will never be answered.
- Cut call centre overload by accelerating resolution of a connectivity problem.
- A visual browser based tool provides configuration, control and performance data analysis.
- Availability of multiple alerting mechanisms to your internal support staff; email, SMS (mobile phone text) and SNMP.
- Configurable user authority login.
- An Enterprise strength software platform built on Zentive’s experience with tier 1 Communication Service Providers worldwide.
Latest Brochures
Overview of 360Service Assurance……….(due soon)
360Service Assurance for the Convergys API Gateway
360Service Assurance for Web Browser Applications ……….(due soon)
360Service Assurance for TiVo……….(due soon)
“ICOMS”, “CableMaster”, “API Gateway” and “Connection Manager” are trade marks of Convergys Inc and its affiliates. All rights reserved.
“TiVo” is a trade mark of TiVo Inc and its affiliates. All rights reserved.