Client: Unitymedia
Country: Germany
Solution: suretek
Objective: Company wide challenge to improve efficiency across all departments within Unitymedia
Target: Zentive proposed a solution that would help Unitymedia reduce Installer calls to the main dispatch centre in Kerpen. The proposal also needed to include a method to increase the efficiency of the installer time, automate the installation of new services, and complete the order process more effectively.
Zentive Solution: suretek mobile workforce application provides an application that allows a Service Technician to complete tasks automatically without call centre intervention.
- Currently processing well in excess of 1000 installs per day.
- Currently supports 30 major Installer companies across 300 technicians
- Ability to handle trouble ticket has been an outstanding success.
- Trouble Ticket capability has led to a significant reduction in calls per day to the dispatch department